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Instructions to Order

First of all, in order to place an order or purchase our products, you need to enter in the Restricted Area and need to register, if you haven't registered yet please enter : New Registration and fill in all your details and you'll immediately receive an e-mail with a Login / Username and a Password you will need each time you wish to place an order or visit our Reserved Area ; you also can subscrive our Newsletter so to benefit in advance news and promotions.
 
In order to be able to place an order, it is necessary to have a Vat Number ( only if you are part of the European Community, for other States not necessary the Vat Number )
 
Prices : You can look at the prices in the Restricted Area of the web site, all prices are unit ones.
 
Discounts : On top of the price list prices there will be applied a 30% Re-sellers discount.
 
Customs Duty & Taxes ( Your Local Taxes) :  are not included in the price : Customs duty & taxes ( Your Local Taxes ) are not included in the price, because they vary from country to country. For more informations, calculate your duty & taxes, visit : www.dutycalculator.com  ( Attention, our company does not assume any RESPONSIBILITY if the amounts derived from the counts of the site www.dutycalculator.com do not match the costs applied by customs in your state )
This is the our : Harmonized Commodity / Custom Code 71171900  ( corresponds to : custom jewellery )
 
Minimum Order :  Euro 200  in articles and assorted colours  ( Vat Number, only if you are part of the European Community, for other States not necessary the Vat Number )
 
Payments : You can make the payment with bank : Bank transfert in advance ( before to ship the order we'll send you the Proforma Invoice and instructions by Fax or e-mail )
 
If you wish you also can pay by following Credit CardsPayPal -Visa -Master Card - American Express - ( it's the safer and faster payment way )
 
How to place orders : To place the orders it is recommended to use the online system on our web site, it's faster and it never fails, if there are any changes to make to the order it is possible to send it by  Fax + 39 041 8842009 or by e-mail: info@muranostore.biz
 
Delivery time : Orders are normally despatched in approx. 10/12 working days.
 
Delivery & Shipment : The delivery of the order normally happens in approx. 2/3 working days with DHL Express Shipments,  DHL has a tracking service where you can always trace your package is, to access this on-line service visit the web site www.dhl.com   or alternatively call the toll free number.   Freight costs change depending to country, box dimension and weigth, for more information to shipping costs, please visit www.dhl.com
 
Article Lines : In the web site you can choose between 4 different article lines, divided as follow :
 
Murano - Economic line :
It's the most economic line we have, please note carefully this line doesn't include the boxes nor the pouches, the price only includes the Pendant with the cotton Cord and the certificate of Guarantee Original Murano Glass
If you wish to add the boxes or the pouches you simply need to go into recommended articles ( on the left bottom side of the article page ) and add them to your order ; furthermore, in this line you can find some articles, such as earrings, rings, necklaces, bracelets but with a lower price than the same articles of other lines as these prices do not include the boxes nor the pouches .
 
Murano Glass Necklaces : The Price includes Box ( 180x130x25 ) Necklace, Certificate Murano Glass                                                          and Price Tags.                                                        
 
Murano Glass Bracelets : The Price includes Box ( 90x90x30 ) Bracelet,Certificate Murano Glass and
                                              Price Tags.
 
Murano Glass Earrings :  The price includes Box ( 40x40x30 ) Earrings,Certificate Murano Glass and                                                          Price Tags.
 
Murano Glass  Parure - Set :  The Price includes only the Box  ( 180x130x25 ) Necklace, Bracelet,                                                                     Earrings, Certificate Murano Glass and Price Tags.
 
Product dimensions and composition : Every article showed on our web site and catalogue, has the object dimension's and composition's including a brief explanation how the item has been made.
 
Packages : For every article showed on our web site and catalogue, there is written which box or package the item will be delivered with.
 
Boxes, Cords, Pouches and Guarantees cannot be sold separately, they only are supplied along the ordered items.
 
Guarantee : The Guarantee Original Murano Glass Certificate is supplied with all our collections and products.
 
Catalogue : We do not send catalogues by mail or courier any longer ( they got lost and took too much time to be delivered ) if you wish you can download our catalogue from our web site on the page Download Catalog , it is easy and quick and always updated with last models.
 
Recommended Products : On the left side under every page there are recommended products to add combined the purchased ones. 

All articles include : Box, Certificate of Guarantee and Price Tag  Murano Glass - Made in Italy.

May I purchase as an individual ( private person ) ? No, you can't, we're manufacturer and we have to respect our Re-sellers and Wholesalers .

Attention : Due to handmade nature of our glass productions : the shapes, diameters, heights and colors might slightly vary.

 

 For further questions or details please visit the FAQ page on our web site.

 

 

Tel. + 39 347 6687199  -  Fax. + 39 041 8842009

 e-mail : info@muranostore.biz

Venice - Italy

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